Frequently Asked Questions

We specialize in B2B refrigerant supply and support our customers with a U.S. local warehouse for faster delivery and more efficient order handling. Here you can find quick answers about our products, shipping regions, inquiry process, and cooperation options. For quotation, stock confirmation, or shipping details, please contact us by Email, Phone, or WhatsApp.

Company & Customers
Are you a stock supplier or a trading company?

We focus on refrigerant supply and operate our own U.S. local warehouse, which allows us to provide more efficient inventory support and faster delivery response.

Depending on the product, quantity, and stock availability, we can offer suitable supply solutions for different purchasing needs.
What types of customers do you mainly serve?

We mainly serve B2B customers, including but not limited to:

  • HVAC and refrigeration buyers
  • HVAC / refrigeration service companies
  • Wholesalers and distributors
  • Project procurement buyers
  • Long-term cooperation partners and regional dealers

If you have regular purchasing needs, project demand, or bulk order plans, feel free to contact us by

Inquiry & Cooperation
Why do you recommend inquiry before placing an order?

Since refrigerants are special products, actual transactions often involve:

  • Product model confirmation
  • Packaging specification confirmation
  • Quantity confirmation
  • Inventory confirmation
  • Delivery address confirmation
  • Shipping method confirmation
  • Compliance or qualification review

Communicating before order confirmation helps both sides work more efficiently and reduces the risk of mistakes, delays, or unnecessary back-and-forth.
What information should I provide when sending an inquiry?

To help us provide quotation and confirm the supply solution more quickly, we recommend including the following information in your inquiry:

  • Required refrigerant model
  • Specification or packaging requirement
  • Purchase quantity
  • Delivery destination
  • Contact person and contact details

If you are looking for long-term cooperation, bulk supply, or project purchasing, you are also welcome to mention that in your inquiry.
How should I contact you if I want long-term cooperation?

If you are interested in establishing a long-term partnership, we recommend contacting us directly by Email, Phone, or WhatsApp, and providing the following information:

  • Company name
  • Region / market
  • Main products of interest
  • Estimated purchase frequency
  • Estimated purchase volume
  • Contact details

This will help us evaluate your needs and connect you with the most suitable cooperation plan more quickly.

Delivery & Shipping
Which regions can you deliver to?

We can arrange delivery based on product type, shipping requirements, and destination.

However, we currently cannot deliver to military base addresses and cannot deliver to Hawaii. If you are unsure whether your address is serviceable, please confirm with us in advance.
What is your delivery advantage?

One of our key strengths is local stock and shipment support in the United States.

For products that are available in stock, we can provide faster shipping response, which is especially valuable for urgent projects and regular replenishment customers.
Which regions can you deliver to?

Because refrigerants are special products, certain regions have additional restrictions in terms of carrier access, transportation conditions, and delivery routes.

We can arrange delivery based on product type, shipping requirements, and destination.

However, we currently cannot deliver to military base addresses and cannot deliver to Hawaii. If you are unsure whether your address is serviceable, please confirm with us in advance.