Privacy policy

Privacy Policy

This Privacy Policy describes how Cfluor / Wancom US INC collects, uses, and discloses your personal information when you visit our website, place an order, contact us, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Contact information, such as your name, email address, phone number, billing address, and shipping address
Order information, such as products purchased, order history, payment details, and transaction records
Account information, if you create an account on our website
Communications, including messages you send to us by email, contact form, or customer service
Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referral URLs, and interaction data
Cookies and similar technologies used to operate, improve, and analyze our website

2. How We Use Your Information

We may use your personal information to:

process and fulfill orders
provide shipping, delivery, and order updates
communicate with you about your order or inquiries
provide customer service and support
improve our website, store performance, and user experience
detect, investigate, or prevent fraud, abuse, or security issues
comply with legal obligations
send promotional or marketing communications where permitted by law

3. How We Share Information

We may share your personal information with third parties only as needed to operate our business, including:

Shopify, to power and host our online store
payment processors, to process payments
shipping carriers and logistics providers, to deliver orders
service providers that help us operate the website, analytics, communications, or fraud prevention
legal or regulatory authorities when required by law or to protect our rights

We do not sell your personal information for money.

4. Shopify and Service Providers

Our store is hosted by Shopify. As a result, Shopify may process certain personal information in order to provide storefront functionality, payment support, analytics, fraud prevention, and related services.

Your information may also be processed by service providers acting on our behalf and, in some cases, may be transferred to or processed in jurisdictions outside your home state.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our site, and improve store performance.

You can usually control cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

6. Marketing Communications

If you sign up for marketing emails or otherwise opt in, we may send you promotional messages about products, offers, or updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at service@cfluor.com.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to complete transactions, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

8. Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information, subject to applicable law.

To make a privacy-related request, please contact us at service@cfluor.com.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of those third parties. We encourage you to review their policies before providing any information.

11. Children’s Privacy

Our website is not intended for children under the age required by applicable law to consent independently, and we do not knowingly collect personal information directly from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting the revised version on this page. Your continued use of the website after changes are posted will be subject to the updated Privacy Policy.