Refund Policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, in its original packaging, and accompanied by the receipt or proof of purchase.

To start a return, please contact us at service@cfluor.com.

Please note that the return address will be provided only after your return request has been reviewed and approved. Returns sent back without prior authorization will not be accepted.

If your return is approved, we will provide instructions on how and where to send your package. Customers are responsible for arranging and paying for return shipping unless the return is due to our error, a defective item, or a damaged item.

You can always contact us at service@cfluor.com for any questions related to returns or refunds.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return, including:

• Special order items
• Custom or personalized products
• Bulk orders or wholesale orders
• Opened or used items
• Sale items
• Gift cards

If you are unsure whether your item is eligible for return, please contact us at service@cfluor.com before submitting a return request.

Exchanges

The fastest way to ensure you get the item you want is to return the original item, if eligible, and place a new order separately once your return has been approved.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at service@cfluor.com.