Terms of service

Terms of Service

Overview

This website is operated by Wancom US INC under the store name Cfluor. Throughout the site, the terms “we,” “us,” and “our” refer to Wancom US INC / Cfluor. By accessing our website, using our services, or purchasing products from us, you agree to be bound by these Terms of Service, as well as our Privacy Policy and Refund Policy.

If you do not agree to these Terms, please do not use this website or purchase from our store.

1. Eligibility and Account Information

By using this site, you represent that you are at least the age of majority in your state of residence, or that you are using the site under the supervision of a parent, guardian, or authorized business representative.

You agree to provide current, complete, and accurate account, billing, shipping, payment, and contact information, and to update such information as needed. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and availability are accurate. However, product appearance, labeling, packaging, and color may vary from how they appear on your screen.

All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities offered to any person, business, region, or jurisdiction.

3. Orders and Acceptance

When you place an order, you are making an offer to purchase. All orders are subject to review and acceptance by Cfluor.

We reserve the right to refuse, limit, cancel, or modify any order at our sole discretion, including but not limited to cases involving pricing errors, product unavailability, shipping restrictions, suspected fraud, incomplete information, or other business or legal concerns.

An order is not considered accepted until payment has been received and we have confirmed acceptance. Once an order has been accepted or shipped, cancellation requests may not be accommodated.

If we cancel or modify an order, we will attempt to notify you using the email address or other contact information provided at checkout.

4. U.S. Sales Only

Our products and services are offered for sale and shipment within the United States only. We do not accept international or export orders through this website.

We reserve the right to reject any order that appears to involve forwarding services, export activity, or shipment outside the United States.

5. Pricing, Billing, and Payment

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and confirmed.

Unless otherwise stated, prices do not include shipping, handling, taxes, or other applicable charges. You agree to provide valid payment information and authorize us to charge the full amount of your order, including any applicable shipping charges and taxes.

You represent and warrant that all payment information provided is accurate and that you are authorized to use the selected payment method.

6. Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, address issues, order review, weather, supply disruptions, or other events beyond our reasonable control.

Risk of loss and title to the products pass to the customer upon transfer of the products to the carrier, unless otherwise required by law.

7. Returns and Refunds

Returns, exchanges, and refunds are governed solely by our Refund Policy, which is available here:
https://cfluor.com/policies/refund-policy

We reserve the right to deny any return, exchange, or refund request that does not comply with our Refund Policy.

8. Wholesale, Bulk, and Special Orders

We may offer products to both individual and business customers. Certain orders, including bulk purchases, wholesale purchases, special orders, or other non-standard transactions, may be subject to separate requirements, limitations, or additional terms.

We reserve the right to classify any order as a bulk, wholesale, or special order based on order quantity, frequency, product type, customer profile, or shipping destination.

9. Intellectual Property

All content on this site, including but not limited to text, graphics, logos, icons, product descriptions, images, videos, documents, and website design, is owned by or licensed to Wancom US INC / Cfluor and is protected by applicable intellectual property laws.

You may not reproduce, distribute, republish, copy, scrape, extract, sell, resell, or exploit any portion of this website or its content without our prior written consent.

10. Optional Tools and Third-Party Links

We may provide access to optional tools, services, or links offered by third parties for convenience only. We do not control and are not responsible for the content, accuracy, policies, products, or services of any third-party websites or tools.

Your use of any third-party tools or links is at your own risk.

11. Relationship with Shopify

Our store is powered by Shopify, which enables us to provide our online services. However, all sales and purchases made through this website are made directly with Wancom US INC / Cfluor, not with Shopify.

By using this website, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and us, including any injury, damage, or loss resulting from purchased products or services.

12. Privacy

Your use of this site is also governed by our Privacy Policy, available here:
https://cfluor.com/policies/privacy-policy

Because our store is hosted on Shopify, certain personal information may also be processed by Shopify and its service providers in order to operate and improve the store.

13. Feedback

If you submit reviews, suggestions, feedback, ideas, or other content to us, you grant us the right to use, reproduce, modify, publish, and display such content for business purposes, without obligation to keep it confidential or provide compensation, unless otherwise required by law.

You are solely responsible for any feedback you provide and must ensure it does not violate any law or third-party right.

14. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after an order has been submitted.

15. Prohibited Uses

You may not use the site or services for any unlawful or unauthorized purpose. You agree not to:

violate any applicable law or regulation;
submit false, misleading, or fraudulent information;
infringe our intellectual property rights or the rights of others;
upload malicious code or interfere with site security;
collect personal information of others without authorization;
use bots, spiders, scraping tools, data extraction tools, automated systems, or AI tools to access, monitor, copy, or interact with the site without our prior written permission;
attempt to bypass restrictions, security systems, or technical protections.

We reserve the right to suspend or terminate access to the site or cancel any order if we believe these Terms have been violated.

16. Agent Access

If you use or deploy any software agent, automated assistant, or AI-based system to access or interact with our website, such use must clearly identify itself as an automated agent and must not mimic human behavior, conceal its identity, bypass CAPTCHAs, or circumvent any technical restrictions we use to control access.

We reserve the right to limit or block any such automated access at our discretion.

17. Termination

We may terminate or suspend your access to the website or services at any time, without notice, if we believe you have violated these Terms or applicable law.

Any obligations or liabilities incurred before termination shall survive termination where applicable.

18. Disclaimer of Warranties

Except as expressly stated by us in writing, all products and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the site will be uninterrupted, secure, error-free, or that product information will always be complete, current, or free of errors.

19. Limitation of Liability

To the fullest extent permitted by law, Wancom US INC / Cfluor shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or related to your use of the site, your purchase of products, shipping delays, pricing errors, order cancellations, third-party services, or inability to use the site or products.

Our total liability for any claim arising from a purchase or use of our services shall not exceed the amount paid by you for the specific product giving rise to the claim, unless otherwise required by law.

20. Indemnification

You agree to indemnify, defend, and hold harmless Wancom US INC / Cfluor and its affiliates, officers, employees, contractors, service providers, and platform partners from any claim, liability, damage, loss, or expense arising out of your breach of these Terms, your misuse of the site, or your violation of any law or third-party rights.

21. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

22. Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies posted on this website, constitute the entire agreement between you and us regarding your use of the site and supersede all prior agreements or communications.

23. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms without notice.

24. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or your use of the site shall be resolved in the state or federal courts located in California, and you consent to the jurisdiction of such courts.

25. Changes to These Terms

We reserve the right to update or modify these Terms at any time by posting the revised version on this page. Your continued use of the site after such changes are posted constitutes your acceptance of those changes.